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Policy

Refund and cancellation policy

This policy applies to subscriptions purchased for the ClassNivo Coaching Class Management System.

Effective dateJune 4, 2026

This Refund and Cancellation Policy applies to subscriptions purchased for ClassNivo Coaching Class Management System ("Service").

1. Subscription Plans

  • The Service is offered under plans and periods confirmed directly with each institute.
  • Before payment, ClassNivo confirms the plan, amount, payment method, and access period with the institute. Subscription payments are arranged directly; no automatic subscription charge is taken.

2. Free Trial

If a free trial is offered:

  • No subscription payment is due during the advertised 30-day trial. ClassNivo does not automatically charge the institute when the trial ends.
  • The Company reserves the right to modify or discontinue trial offers at any time.
  • Trial accounts may have limited features.

3. Cancellation Policy

Upon cancellation:

  • ClassNivo will confirm the access end date based on the paid period and applicable terms.
  • No further subscription payment will be requested after cancellation unless the institute separately arranges a renewal.
  • Refunds for payments already made are considered under this policy and applicable law.

4. Refund Policy

Monthly Subscriptions

  • Monthly subscription fees are generally non-refundable.
  • Partial month usage is not eligible for prorated refunds.

Annual and Long-Term Subscriptions

Refund requests may be considered under the following conditions:

  • Duplicate payment made by mistake.
  • Incorrect billing due to a technical error.
  • Service unavailability caused solely by the Company for an extended period.

Approved refunds will be returned through the original payment method where possible. For payments arranged directly with ClassNivo, we will confirm the refund method with you.

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.
  • Failure to use the Service.
  • Lack of required hardware, internet connection, or technical skills.
  • Misconfiguration by the customer.
  • Suspension or termination due to violation of Terms and Conditions.
  • Requests made after substantial usage of the Service.

6. Duplicate or Unauthorized Charges

If you believe a payment was charged incorrectly:

  • Contact us within 7 days of the transaction.
  • Provide payment details and supporting information.
  • We will investigate and respond within a reasonable period.
  • Verified duplicate charges will be refunded.

7. Account Deletion

Customers may request account deletion by contacting support.

Upon deletion:

  • Access to the Service will be terminated.
  • Data retention may continue for backup, legal, security, or compliance purposes.
  • Deleted data may not be recoverable after the retention period expires.

8. Processing Time

Approved refunds are typically processed within:

  • The expected processing time and method will be confirmed when a refund is approved. Bank or payment-provider timelines may vary.
  • Actual credit timelines depend on the payment provider and issuing bank.

9. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Updated versions will be published on our website.

10. Contact Information

For refund or cancellation requests, contact: