ClassNivoNext-level coaching institute management
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Policy

Refund and cancellation policy

This policy applies to subscriptions purchased for the ClassNivo Coaching Class Management System.

Effective dateJune 4, 2026

This Refund and Cancellation Policy applies to subscriptions purchased for ClassNivo Coaching Class Management System ("Service").

1. Subscription Plans

  • The Service is offered on subscription-based plans, which may be billed monthly, quarterly, half-yearly, or annually.
  • By subscribing to the Service, you agree to the pricing, billing cycle, and terms applicable to your selected plan.

2. Free Trial

If a free trial is offered:

  • No charges will be applied during the trial period unless otherwise stated.
  • The Company reserves the right to modify or discontinue trial offers at any time.
  • Trial accounts may have limited features.

3. Cancellation Policy

  • Customers may cancel their subscription at any time through their account settings or by contacting support.

Upon cancellation:

  • Access to the Service will continue until the end of the current billing period.
  • No further subscription charges will be applied after the current billing cycle.
  • Previously paid subscription fees remain non-refundable except as described in this policy.

4. Refund Policy

Monthly Subscriptions

  • Monthly subscription fees are generally non-refundable.
  • Partial month usage is not eligible for prorated refunds.

Annual and Long-Term Subscriptions

Refund requests may be considered under the following conditions:

  • Duplicate payment made by mistake.
  • Incorrect billing due to a technical error.
  • Service unavailability caused solely by the Company for an extended period.

Approved refunds will be processed to the original payment method.

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.
  • Failure to use the Service.
  • Lack of required hardware, internet connection, or technical skills.
  • Misconfiguration by the customer.
  • Suspension or termination due to violation of Terms and Conditions.
  • Requests made after substantial usage of the Service.

6. Duplicate or Unauthorized Charges

If you believe a payment was charged incorrectly:

  • Contact us within 7 days of the transaction.
  • Provide payment details and supporting information.
  • We will investigate and respond within a reasonable period.
  • Verified duplicate charges will be refunded.

7. Account Deletion

Customers may request account deletion by contacting support.

Upon deletion:

  • Access to the Service will be terminated.
  • Data retention may continue for backup, legal, security, or compliance purposes.
  • Deleted data may not be recoverable after the retention period expires.

8. Processing Time

Approved refunds are typically processed within:

  • 7-15 business days for UPI, cards, and net banking.
  • Actual credit timelines depend on the payment provider and issuing bank.

9. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Updated versions will be published on our website.

10. Contact Information

For refund or cancellation requests, contact: