Privacy policy

ClassNivo ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our Coaching Class Management System ("Service").

1. Information We Collect

Institute Information

• Institute name
• Contact person name
• Email address
• Phone number
• Billing information
• Address and business details

Student Information

• Student name
• Parent/guardian details
• Contact information
• Academic records
• Attendance records
• Fee and payment records
• Uploaded documents and photographs

Staff Information

• Employee details
• Attendance records
• Contact information
• Payroll-related information, if applicable

Technical Information

• IP address
• Browser type
• Device information
• Login history
• Usage analytics
• System logs

2. How We Use Information

We use collected information to:

• Provide and maintain the Service.
• Manage student, staff, and institute records.
• Process subscriptions and payments.
• Send notifications and reminders.
• Generate reports and analytics.
• Improve system performance and security.
• Respond to support requests.
• Comply with legal obligations.

3. Data Ownership

• Institutes retain ownership of their data.
• We act as a service provider and process data only to deliver the Service.
• We do not sell customer data to third parties.

4. Sharing of Information

Service Providers

• Cloud hosting providers
• Payment gateway providers
• Email service providers
• SMS and WhatsApp notification providers
• Analytics providers

Legal Requirements

We may disclose information when required by:

• Applicable laws
• Government authorities
• Court orders
• Regulatory obligations

5. Data Security

We implement reasonable security measures including:

• HTTPS encryption
• Secure password storage
• Access controls
• Firewall and network protection
• Regular software updates
• Database access restrictions

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer data:

• While an account remains active.
• As required by applicable law.
• For backup and disaster recovery purposes.

After account termination, data may be retained for a limited period before permanent deletion.

7. User Responsibilities

Institutes are responsible for:

• Obtaining necessary consent from students, parents, and staff.
• Maintaining confidentiality of account credentials.
• Ensuring accuracy of submitted information.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain user sessions.
• Improve functionality.
• Analyze usage patterns.
• Enhance security.

Users may control cookie preferences through browser settings.

9. Children's Privacy

Our Service is intended for educational institutions. Student information is collected and managed by authorized institutes. Institutions are responsible for obtaining any required parental or guardian consent.

10. International Data Transfers

Data may be processed and stored on servers located in different regions depending on our service providers and infrastructure.

11. Your Rights

Subject to applicable law, users may request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Restriction of processing.
• Data portability where applicable.

Requests may be submitted through the contact details below.

12. Third-Party Services

The Service may integrate with third-party services such as:

• Payment gateways
• WhatsApp providers
• SMS providers
• Video conferencing platforms
• Cloud storage providers

Their privacy practices are governed by their respective policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website and become effective upon publication.

14. Contact Us

• Email: hello@classnivo.com
• Website: https://classnivo.com
• Address: Pune, Maharashtra, India

By using the Service, you acknowledge that you have read and understood this Privacy Policy.